Reliable rides for clients who can still walk.
For routine medical visits, lab work, follow-ups, and rehab — when the patient can walk with minimal help but shouldn’t be driving themselves and doesn’t have a family member who can take them. Comfortable, sanitized sedans and minivans with door-to-door service.
Every Level 1 ride comes with these standards.
Clean, comfortable sedans & minivans
Sanitized between every passenger, climate-controlled, modern vehicles. Not a ratty ride-share — a professional medical transport experience.
Door-to-door pickup & dropoff
Driver knocks on the door, helps the client to the vehicle, and walks them to the clinic entrance — not just curb service.
10–15 minutes early, always
Our drivers arrive at the pickup point 10–15 minutes before the scheduled time. You're never wondering "did they forget us?"
Help with bags & canes
Pharmacy bags, paperwork, walking canes — our drivers help with all of it. The client isn't carrying anything they don't want to.
Family is welcome to ride along
One family member or caregiver rides at no additional charge. Helpful for orientation visits or anyone who wants company.
Recurring schedule lock-in
If it's weekly therapy or biweekly labs, set the schedule once and we hold the slot. Same driver when possible.
Ambulatory transport is the right fit when…
Seniors who no longer drive
Aging parents, grandparents, and family elders who've stopped driving but still have regular medical appointments to keep.
Routine follow-ups & labs
Quarterly cardiology check-ins, monthly diabetes labs, eye exams, dental visits, and other recurring outpatient care.
Outpatient rehab & PT
Physical therapy, occupational therapy, and outpatient rehab programs where the client is mobile but shouldn't drive home.
Post-procedure recovery
Patients told not to drive after sedation — colonoscopies, dental procedures, cataract surgery, minor outpatient operations.
Patients without a car
Working-age adults managing chronic conditions who don't own a vehicle and need reliable transport for their treatment schedule.
Caregivers needing relief
Family members who've been doing all the driving themselves — and need a reliable, professional alternative once or twice a week.
“My dad's 81. He can walk, he just shouldn't be driving anymore. Astra picks him up every other Tuesday for his cardiology follow-ups, gets him there ten minutes early, walks him to the front desk, and texts me when he's safely back home. It's exactly what I needed and a fraction of the stress I had before.”
Honest answers to the questions families actually ask.
“How is this different from Uber or Lyft?”
Three big differences. One: our drivers are trained, background-checked, CPR-certified, and HIPAA-aware — not random gig workers. Two: we’re insured for medical transport, which rideshare explicitly isn’t. Three: we provide door-to-door assistance — drivers come to the door, help with bags and canes, and walk the client into the clinic.
“What’s the cost compared to other levels?”
Ambulatory is our most affordable service. Local Houston-area trips typically run $35–$75 round-trip depending on distance. Recurring schedules and long-distance trips are flat-rated. Call dispatch with your specifics and we’ll quote upfront.
“Does insurance pay for ambulatory transport?”
Sometimes. Texas Medicaid covers ambulatory NEMT through their broker network for eligible appointments. Many Medicare Advantage plans now include a transportation benefit. Commercial insurance varies. Call dispatch and we’ll verify coverage.
“My dad uses a cane sometimes. Is he still ambulatory?”
Yes — using a cane or walker for balance is fine for Level 1 as long as he can transfer in and out of a sedan without significant assistance. If he needs a hand getting up or in/out of the vehicle, Level 2 might be a better fit. When in doubt, ask dispatch.
“Can I book recurring weekly appointments?”
Absolutely — recurring schedules are how most of our long-term clients use Level 1. Set it up once and we hold the slot. Same driver assigned whenever possible for continuity.