Because life happens outside the doctor's office, too.
Long-distance medical transfers to MD Anderson. A grandfather's wheelchair-accessible ride to his granddaughter's wedding. Multi-stop trips that include the pharmacy, the bank, and the salon. The grocery run that's been impossible since the stroke. Level 5 is for everything that doesn't fit into a standard medical-ride template — because life doesn't, either.
Mobility shouldn't shrink your life.
A wheelchair, walker, or stretcher need shouldn't mean missing your granddaughter's wedding. A 250-mile transfer to a specialty hospital shouldn't require a medical-grade ambulance and a $4,000 bill. A trip to the salon, the grocery store, or your sister's birthday shouldn't be impossible. Level 5 was built for the things every other service forgets — because they're not "medical enough" to count. They count to you. They count to us.
Wherever you need to be, however you need to travel.
Long-distance transfers across Texas
Houston ↔ Dallas, Austin, San Antonio, Galveston, Beaumont, College Station — we run multi-hour transfers regularly, with proper rest stops and crew rotation when needed.
Specialty hospital transfers
MD Anderson referrals, Methodist Texas Medical Center, Memorial Hermann transfers, Baylor specialty appointments — coordinated with your clinical team.
Weddings & family events
Grandparents shouldn't miss the wedding. Reunions matter. Religious services matter. Our wheelchair-accessible vehicles and trained crews make it possible.
Errands & multi-stop trips
Pharmacy, bank, grocery store, hairdresser, lunch with a friend — all in one outing. The kind of trip a family member would make happen, except now we do.
Out-of-network rehab placements
Discharge to a specialty rehab facility outside the standard Medicaid radius? We coordinate with case management and quote the transfer at a flat rate.
Flat-rate, transparent pricing
Every Level 5 trip is quoted as a single flat rate — no per-mile surprises, no "fuel surcharges," no time-based gotchas. What we quote is what you pay.
Real reasons real Houston families book Level 5.
"Mom hasn't been to a salon in two years."
Wheelchair-accessible transport for a haircut and pedicure, with the driver helping inside. A small thing — and a huge thing.
"Grandpa has to make it to the wedding."
Roundtrip wheelchair-accessible transport from the assisted living facility to the church and reception, with our crew on standby.
"We're transferring dad to MD Anderson."
Stretcher transport from a Houston-area hospital to MD Anderson in the Medical Center, or to specialty hospitals in Dallas/Austin/San Antonio.
"He just needs to run errands."
Multi-stop outing: pharmacy pickup, bank, grocery store, lunch with the wife. Driver waits between stops at standard wait-time rates.
"She wants to spend a weekend with her sister in Beaumont."
Long-distance one-way drop-off, or roundtrip with a flexible return. We coordinate the schedule, the equipment, and the route.
"Religious services every Sunday morning."
Recurring wheelchair-accessible transport to church, mosque, temple — whatever the weekly practice is. Set the schedule once.
"He made it to the wedding. That's all that mattered."
"My grandfather hadn't left his nursing home in 18 months. He has Parkinson's and a wheelchair, and the family had basically accepted he wasn't going to make it to my wedding. My mom called Astra on a whim. They quoted a flat rate for the roundtrip, sent a wheelchair van with two crew members, and Grandpa was at the ceremony, the photos, AND the first hour of the reception. He was glowing the entire time. I'll never forget that they made it happen."