No. Astra Mobility is a non-emergency medical transportation provider. If your situation is a medical emergency, call 911 immediately. We specialize in scheduled medical transport — dialysis, doctor visits, treatments, discharges, and inter-facility transfers — where safety and care matter, but the situation is stable.

Private-pay rates are flat-rate by trip and mobility level — no surprises. We participate with Medicaid MTM brokers, several private insurers, and bill hospitals and facilities directly for discharges. Call dispatch with your insurance information and we’ll verify coverage before your ride.

For recurring trips (like dialysis), we set up a permanent schedule that you can rely on for months at a time. For one-time appointments, 24–48 hours is ideal, but same-day requests are usually possible — call dispatch and we’ll do everything we can to accommodate.

Yes — one family member or caregiver may ride with the patient at no additional charge on most transports. For stretcher rides where space is limited, please let dispatch know in advance so we can plan accordingly.

Our stretcher and bariatric service is built exactly for this. We have reinforced equipment, lift systems, and two-person crews trained in safe transfers.

Every Astra driver passes a national background check, completes CPR and First Aid certification, and is trained in passenger assistance, transfer techniques, infection control, and HIPAA-aware communication. We don’t hire from ride-share pools.